General Rule

Did you make an agreement via the internet or by phone? For such remote agreements, you have the right to cancel them within 14 calendar days without giving a reason and free of charge. This right is known as the right of withdrawal. You can cancel your agreement by phone, e-mail, letter, or by using a model form provided by the seller. It is recommended that you do so in writing to ensure you have proof that you are exercising your right of withdrawal.

Exceptions

For certain goods, you cannot invoke the right of withdrawal:

• Personalised goods (e.g., a coffee cup with your picture on it)
• Products that spoil quickly
• Multimedia on a physical medium whose seal has been broken after delivery, or digital versions after they have been downloaded
• Sealed goods that cannot be returned for health or hygiene reasons
• Services with a specific execution date (e.g., concert or cinema tickets, hotel reservations, plane tickets, etc.)

Specific Legislation

There are specific rules regarding the right of withdrawal for certain types of contracts, including:

• Insurance contracts
• Brokerage agreements with real estate agents or brokers
• Consumer credit agreements