How to resolve your problem with a business
Amicable resolution with the business
Start by trying to resolve the issue directly with the business. You can use our template letters to help you do so.
Go to the template letters
Mediation by an ombudsman service
Unable to reach a solution with the business? Contact an ombudsman service.
ConsumerConnect will help you find the appropriate ombudsman service.
More information on mediation
Legal action
Unable to reach an agreement with the business through an ombudsman service? You may take legal action. This procedure is often more time-consuming and may involve higher costs.
More information on legal action
ConsumerConnect is an initiative of the FPS Economy. We guide you through your consumer rights and obligations in clear and accessible language. Here, you can learn what actions you can take.
