Defective Product (Guarantee)

Legal guarantee/Commercial guarantee and hidden defects

Purchase regret (right of withdrawal)

You have the right of withdrawal for a remote purchase (e.g., online) and for an off-premises purchase. However, there is no right of withdrawal for a purchase made in a physical store.

Delivery

Delivery deadline / No delivery or partial delivery / Delivery arrived late / Damaged or missing delivery / Incorrect delivery / Unsolicited delivery / Additional delivery fees (customs fees etc.)

Payment Methods

Cash payments / Electronic payments / Direct debit / Discount and gift vouchers

Prices and Discounts

Price indication / Price in shop differs from price at checkout / Price charged / Resale of admission tickets (e.g. for a concert) / Increase in the price of a subscription / Price difference between customers / Price difference between physical shop and website, or between different shops of the same chain / Fees to be paid for a quotation / Price reduction during sales / clearance sale / launch prices...

Invoices and Payment Reminders

Payment term of an invoice / Refusal to provide (free) invoice / Incorrect invoice / Overdue or missing invoice / Invoice payment reminder fees / Receipt of letter from collection agency, bailiff or lawyer / Invoice for a purchase of which you are unaware / Invoice paid but company did not receive anything

Labelling and Manual

Food products / Textile products / Quantity indication / Manual / Language of label or instructions for use / Packaging included / Inaccuracy of scale / Health risk

Subscriptions

Cancel subscription / Tacit renewal / Direct debit/ Unsolicited subscription ...

Is the company compliant with legislation ?

CBE / Customer Service / Accessibility