Telecom
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Expensive Numbers, Text Messages and Apps
Premium rate numbers (0900-070) / Premium text messaging / Premium service via apps on smartphone
Telecom bills and reminder fees
Payment delay for a telecom bill / Fees for receiving a telecom bill / Additional fees for declined direct debit / Incorrect telecom bill / Reminder fees / Letter from collection agency, bailiff or lawyer / Telecom bill you are not aware of
Telecom Contracts
Maximum duration of a telecom contract / Tacit renewal / Termination of a telecom contract / Regret of entering into telecom contract (right of withdrawal) / Door-to-door sales (or outside usual point of sale) of a telecom contract / Telesales / Breakdowns and unavailability / Poor customer service quality
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ConsumerConnect is an initiative of the FPS Economy. We guide you through your consumer rights and obligations in clear and accessible language. Here, you can learn what actions you can take.
