Welcome to our Consumer Guide
Important information
You can use this tool if you are a private individual experiencing a problem with a business. The Consumer Guide does not apply to disputes between businesses (B2B) or between private individuals.
How it works
1
Define your problem by answering concrete questions
2
Learn about your rights and obligations as a consumer
3
Choose an action: ask a question, use mediation through an ombudsman service, report a violation to our inspection services
ConsumerConnect is an initiative of the FPS Economy. We guide you through your consumer rights and obligations in clear and accessible language. Here, you can learn what actions you can take.
