Have you purchased a product (such as a car, fridge, furniture, smartphone, clothes, etc...)? The seller should provide you with a guarantee of up to two years after delivery. This guarantee applies to defects that render the product unfit for normal use. This is referred to as the legal guarantee.

For second-hand goods, the guarantee period may be shorter, but it cannot be less than one year. Moreover, the seller must clearly inform you of this; otherwise, the guarantee period is automatically two years.

The legal guarantee also applies to items such as trees , plants, and shrubs, as well as accessories like batteries, and digital goods and services (e.g., software installed on your smartphone or laptop at the time of purchase).

Animals are also covered by the legal guarantee, but only for a one-year period (more info). The legal guarantee does not apply to running water, gas, electricity, goods sold or seized through judicial proceedings, or real estate (such as land or a building).

You must inform the seller of the defect as soon as possible and no later than two months from the date you discovered it. You can agree on a longer term with the seller. Ensure you can prove your purchase with a receipt, proof of delivery, or another valid document.

You do not need to prove that the defect was present at the time of delivery. It is the seller who must prove that the defect was not present at the time of delivery.